- Timeframe for Exchanges: Customers can exchange their purchase within a certain timeframe after delivery, which is usually between 7-10 days.
- Condition of Product: The product should be in its original condition and packaging with all tags and labels attached. It should not be damaged, altered or used in any way.
- Proof of Purchase: Customers must provide proof of purchase, which can be in the form of a receipt, order confirmation, or invoice.
- Exchange Options: Lavee Design offers exchange options in different sizes but if that’s not possible we provide store credit.
- Shipping Costs: Depending on the brand’s policies, the shipping costs for the exchanged product may be covered by the customer.
- Exclusions: Some products may not be eligible for exchange, such as final sale items or customised items.
- International Exchanges: International exchanges may have different policies and additional costs, such as customs fees and shipping charges.
- Exchange Process: Customers can initiate an exchange by contacting the brand on WhatsApp or Instagram. The brand will provide further instructions on how to return the product and receive the exchange.
